Shipping

Where we ship: all 27 EU countries

• Spain
• The islands: the Balearic Islands, Sicily, Sardinia, Corsica, Madeira, the Azores, Malta and Cyprus.
• Rest of the European Union: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.

We do not ship to the Canary Islands, Ceuta or Melilla, or to other parts of EU countries that are outside the EU VAT area, including the Åland Islands, Mount Athos, Heligoland, Büsingen am Hochrhein, Livigno, Campione d'Italia, the areas of Cyprus not under the control of the Government of the Republic of Cyprus, and the French overseas territories, such as Guadeloupe, French Guiana, Martinique, Mayotte, Réunion and Saint-Martin. If an order is placed with a delivery address in one of these areas, we will contact you and refund it in full.

We do not ship outside the EU for now.

Shipping costs

Shipping is free across the EU, islands included, when your pieces come to €60 or more after discounts. To mainland Spain it is always free.

The islands are the Balearic Islands, Sicily, Sardinia, Corsica, Madeira, the Azores, Malta and Cyprus. For Spain, Italy, France and Portugal the rate follows your delivery postcode, which we ask for together with your country. The bag shows the price of your pieces and how far they are from free shipping: shipping is calculated at checkout and shown before you pay. All prices include VAT. There are no customs duties within the EU.

Delivery times

We hand your order to the carrier within 1–2 business days. Orders paid by 2 pm Madrid time on a business day (Monday to Friday) count from that day; orders paid later, or at the weekend, from the next business day. Estimated delivery after dispatch:

Deliveries to the Balearic Islands, Sicily, Sardinia, Corsica, Madeira and the Azores take the times of the rest of the EU.

These are estimates, not guarantees, and can be longer during holidays or peak periods. In any case, we deliver within 30 days of your order. If we cannot, we will tell you, and you can cancel the order and get a full refund.

Carriers and tracking

We work with trusted carriers such as Correos, SEUR, GLS, UPS, InPost and Mondial Relay, depending on the destination. At launch we deliver to your home or work address; pickup points and lockers are not available yet.

As soon as your parcel leaves, we send you an email with the tracking link. For orders above about €150, the carrier may ask for a signature on delivery.

If something goes wrong

Every order travels with a tracked service. Until your parcel is delivered, the risk of loss or damage stays with us: if a parcel is lost, or arrives damaged, write to us at info@azharjewels.com with your order number and, if possible, a photo. We will send a replacement or refund you in full.

Packaging

Each piece is packed with care, ready to be given as a gift.

Address changes and cancellations

Please check your delivery address at checkout. If you need to change it or cancel your order, email us at info@azharjewels.com as soon as possible: we can do it until the parcel has been handed to the carrier. After that, you can still use your right of withdrawal.

Questions

Write to info@azharjewels.com. We usually reply within one business day. See also our Contact page.