FAQ: ring sizes, gold plating, shipping and returns

Azhar is Arabic for flowers. Read our story to see what each of our names means.

A precious metal base with a fine finish, at a price for every day. Read what demi-fine means.

A bracelet and a ring joined by a fine chain, also called a finger bracelet. See our hand chains.

925 sterling silver with 18k gold plating, set with cubic zirconia. Zahra has no stones. Read more on our Materials page.

No. Our pieces are 925 sterling silver with a thin 18k gold plating on the surface. Plating wears gradually with time and friction; see our care guide.

It is a real crystal, made in a lab rather than mined, and cut to catch the light. All our clear stones are cubic zirconia.

Yes, the 18k gold plating is water-resistant. We still recommend taking your pieces off before showering, swimming in the sea or the pool, exercising and sleeping: salt, chlorine and cosmetics wear the plating faster. See our Care guide.

The plating is resistant to colour change, and good care helps it keep its warmth for longer. Like all gold plating, it wears gradually with time and friction, depending on how often and how you wear a piece. We do not offer a guarantee on the colour of the plating.

Yes. Our pieces are nickel-free and hypoallergenic. If you have a specific metal allergy, please write to info@azharjewels.com before buying, and we will share the supplier information we have for the piece you like.

Azhar is Italian design. Orders are shipped from Spain, and the business is registered in Malta.

Follow our Size guide: you only need a strip of paper and a ruler. Our sized rings use US sizes 5 to 9, depending on the model.

Aura, Petal No. 1 and Zahra are adjustable. Most other rings come in specific US sizes, listed on each product page. Alma has a fixed size and is not adjustable.

No, hand chains are one size.

You have 14 days to change your mind. To change the size, withdraw from your order and place a new one in the size you need. Return shipping is paid by the customer. See Returns and withdrawal.

Payment is processed securely by Stripe. You can pay by card (Visa, Mastercard, American Express), Apple Pay, Google Pay or Link, and with other methods where Stripe offers them in your country. The methods available to you are shown at checkout.

Yes. All prices are in euros and include VAT. There are no extra costs at delivery within the EU.

Yes, until it has been handed to the carrier. Write to info@azharjewels.com as soon as possible with your order number.

No. You check out as a guest. Your order confirmation email has a private link to view your order and your receipt.

Yes. Enter the recipient's name and address as the delivery address at checkout. For ideas, see our jewellery gifts for her.

To all 27 countries of the European Union, from Spain. See Shipping.

Shipping is free across the EU, islands included, when your pieces come to €60 or more after discounts, and always free to mainland Spain. Below €60 it depends on the destination: the rate for each zone is on our Shipping page. The bag shows how far you are from free shipping: shipping is calculated at checkout and shown before you pay.

We hand your order to the carrier within 1–2 business days; orders paid after 2 pm Madrid time, or at the weekend, count from the next business day. Delivery then usually takes 1–3 business days in Spain, 3–6 to Italy and Malta and 3–8 to the rest of the EU. See Shipping.

We email you the tracking link as soon as your parcel leaves.

Yes. You have 14 days from delivery to withdraw from your purchase, without giving a reason. Items bought on sale are included. Return shipping is paid by the customer. See Returns and withdrawal.

You are covered by the legal guarantee for at least 2 years (3 years in Spain), plus our 1-year commercial warranty. Write to info@azharjewels.com with your order number and a photo.

Write to info@azharjewels.com. We usually reply within one business day. Every way to reach us is on our Contact page.